TERMS OF USE

Effective Date: May 16, 2025

PLEASE READ THESE TERMS CAREFULLY.

THESE TERMS ARE BINDING ON USERS OF THIS WEBSITE AND ALL PRODUCTS, SERVICES, AND CONTENT ACCESSIBLE THROUGH IT.

INTRODUCTION
These Terms of Use ("Terms") apply to all users of the website at [https://createtravels.com] and all products, services, and content accessible through it (together, the "Website").

The Website is owned and operated by Create Travels, LLC ("Create Travels," "our," "us," or "we").

These Terms, along with our Privacy Policy and any other policies or disclosures on the Website, constitute a legally binding agreement between you ("you," "your") and Create Travels. Each of us may be referred to as a "Party," and collectively as the "Parties."

By using or accessing the Website, you agree to be bound by these Terms. If you do not agree, you must not access or use the Website.

USE OF THE WEBSITE
The Website is intended for individuals who are at least 18 years old. By using the Website, you represent that you meet this requirement.
You agree to use the Website only for lawful purposes. You are prohibited from using the Website for any illegal, fraudulent, or unauthorized purpose.

Create Travels is an independent travel agency that contracts with third-party suppliers (each a “Supplier” and collectively, “Suppliers”) as a booking agent to provide travel products including tours, cruises, hotels, airline tickets and rental cars. All reservation services provided, and travel services coordinated by us are subject to these Terms and Conditions. By booking a reservation through our Agency, you have agreed to and have accepted these Terms and Conditions. Our booking terms and conditions take precedence over Supplier terms and conditions. Each Supplier is an independent entity with its own management and is not subject to control by our Agency.

We will notify you via email when the booking has been confirmed. These Terms and Conditions are subject to change at any time, without prior written notice; therefore, you should read these Terms and Conditions carefully prior to confirming travel services. Cancellation and change penalties by our Agency may apply to these arrangements, as further stated in our Terms.

SERVICES
Create Travels offers a range of travel planning and advisory services, including:
Complimentary Exclusive Hotel Bookings (up to 3 hotel options)
Planning & Research Services starting at $150+
Full Itinerary Design Services starting at $475 per week of travel (with a 15% discount for 2+ weeks)
Special Event Travel Planning starting at $575 per week (custom pricing for group events)
Business & Corporate Travel Services, including hotel booking at no cost and custom planning support

FEES & PAYMENTS
Design Fees for Planning, Research, Itinerary Design, and Special Event Travel are non-refundable and required before work begins.
In the event of cancellation after booking approval and confirmed reservations, a $100 administrative cancellation fee will be applied.

HOTEL BOOKING POLICIES
Our Hotel-Only Booking service is complimentary for up to three luxury hotel options. Additional research or expanded options may require a Planning & Research fee.
Through our affiliation with Fora, a Virtuoso-member agency, clients receive access to exclusive hotel perks, preferred rates, upgrades, and VIP treatment.

WEBSITE CONTENT AND INTELLECTUAL PROPERTY
All content on the Website is owned or licensed by Create Travels. You may not copy, reproduce, modify, distribute, or create derivative works without express written permission.

USER RESPONSIBILITIES
You are responsible for ensuring the accuracy of any information you submit to us. You agree not to misuse the Website, attempt to gain unauthorized access, or infringe on the rights of others.

LIMITATION OF LIABILITY
To the fullest extent permitted by law, Create Travels is not liable for any indirect, incidental, or consequential damages resulting from your use of the Website or services. Our maximum liability is limited to the amount you paid to us in the 12 months prior to any claim or $50, whichever is greater.

DISCLAIMER OF WARRANTIES
The Website and all services are provided "as is" and "as available." We do not guarantee that access will be uninterrupted or error-free.

THIRD-PARTY LINKS AND SERVICES
The Website may contain links to third-party sites. We are not responsible for the content or practices of such sites and recommend reviewing their terms and policies.

CHANGES TO TERMS
We may revise these Terms at any time. Updated versions will be posted on the Website with an updated effective date. Continued use of the Website after changes signifies your acceptance.

GOVERNING LAW
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts of Fulton County, Georgia.

RATES AND INCLUSIONS
Quoted rates are based on the exact inclusions provided in writing to you. Unless specifically itemized, rates do not include inspection fees for U.S. Customs and Immigration, cost incurred for VISAS and passports, seat assignments, Air Transportation Tax, Agricultural tax, airport taxes and fees including September 11th security fee, passenger facility charges, Federal domestic flight segment fees and U.S. International travel and departure fees, and other government imposed fees, port taxes, vaccinations, gratuities, meals and beverages except as noted and on cruises or all-inclusive resorts, alcohol, resort fees, locally paid city taxes, hotel energy charges, parking and valet services, laundry service, additional bedding charges, telephone calls, minibar, optional excursions, airport transfers, non-qualifying flights, porterage at airports and train stations, travel insurance premiums, and any other miscellaneous charges of a personal nature.

THIRD PARTY SUPPLIERS
The Suppliers providing tours, excursions, transportation, accommodations and other components of your trip or vacation are independent contractors and are not agents, affiliates, representatives or employees of us. All documentation, receipts, confirmations and tickets issued are subject to the terms and conditions specified by the Supplier.
Additional terms and conditions, separate from this Agreement, will apply to your reservation and other purchase of travel-related goods and services. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any Supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Supplier’s rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), denied access to the applicable travel product or services, forfeiting any monies paid for such reservation(s), and/or your responsibility to cover any cost we incur as a result of such violation. Any additional terms and conditions will be provided to you in written form via email.

PERSONAL INFORMATION
You consent to our use of your personal information. You understand that as part of booking any travel services that certain personal information may be conveyed to third parties in order to accommodate you travel. Such information includes birth dates, passport numbers, travel dates, occupation, frequent flyer information, bank accounts, credit cards and other financial information needed to secure travel arrangements. You will not hold us liable for the distribution of your information to third-party supplier(s). Our liability for the failure of any foreign supplier to protect your personal information is specifically excluded. We keep your personal information only as long as needed to provide information for our sole use of travel and other services for you and for a reasonable length of time thereafter for legal or business purpose.

RESERVATIONS AND PAYMENT
By providing your credit card details for payment of any kind, you acknowledge and accept our Terms and Conditions and agree to abide by them. You authorize us to charge your credit card for the charges associated with your travel booking. By authorizing us to charge your credit card, either through our payment authorization form or through the phone, you acknowledge that you understand and agree to all the terms and conditions of the booking, including but not limited to, all cancellation policies.
Payments to Agency in currency other than U.S. Dollar will be converted at current exchange rate to USD. U.S. Dollar payments by Agency to suppliers will be converted at current exchange rate for local country currency.

TERMS AND CONDITIONS
By paying our planning fee and/or giving us a deposit, or making a booking, you acknowledge that you have read and accept our Terms and Conditions on behalf of yourself and anyone in your party. The lead traveler assumes responsibility for sharing these Terms and Conditions with all parties in the booking. It is the responsibility of each party to read these Terms and Conditions. If there is any part of these Terms and Conditions that you do not understand, please contact us for clarification.
A purchase is not complete until the deposit(s) and other monies due have been processed and a confirmation of booking has been provided to you. Receipt of payment and confirmation from us confirms agreement to these Terms and Conditions. If final payment is not received by the due date, all components of the booking could be cancelled by the Supplier without a refund of payments previously made.
We are not responsible for penalties, fare increases, or fees incurred due to any late payments, all of which must be paid by you.

REVISIONS, DEVIATIONS AND CANCELLATIONS
Any revisions or deviations made to a reservation are subject to a fee of USD $ 100.00 in addition to any other Supplier charges and penalties. No refunds will be given for any unused or partially used service(s).
The cancellation of any service(s) made by you or anyone in your party while traveling, is not eligible for any refund whatsoever. In limited cases, some hotels do not permit changes to or cancellation of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your hotel reservations and agree to pay any cancellation or change fees that may be incurred. Notwithstanding cancellation charges stated herein, further cancellation policies as they specifically applies to our Agency are as follows:
Create Travels
aisha.prather@fora.travel

NO SHOW
Failure to travel or show up for any reservation is considered a “no-show”. No show penalties will be up to entire cost of reservation and are subject to policies and procedures set forth by us.

REFUNDS
Claim for refunds and/or adjustments must be made within 30 days of the disputed dates of travel. Full details and proof of payment documentation must accompany all claims. Please allow 30 days to process refunds from date of cancelled travel. No refunds will be issued for cancellations due to actual or threatened terrorist events or due to fear of travel from actual or threatened terrorist, health, political or similar events. Supplier terms are separate from our Agency’s terms. Please refer to the Supplier terms and conditions for details on their policies.

TRAVELER IDENTIFICATION AND PROOF OF CITIZENSHIP
The Transportation Security Administration (TSA) requires all airline passengers to provide Secure Flight Passenger Data (SFPD): Full name as it appears on Government-Issued I.D., Date of Birth, Gender, Redress number (if available).
The name of the traveler on all reservations and travel documents must match the name as it appears on the traveler’s Government-Issued I.D. The traveler is responsible for any fees and expenses that may be incurred due to an incorrect name or the denial of travel resulting from incorrect information. Updated information regarding security measures and requirements for air travel are available at www.tsa.gov. It is highly recommended that travelers check this website prior to travel to their scheduled destination. All U.S. citizens traveling to or from any international destination must have a valid passport which must be valid for a minimum of six months beyond the return travel date. It is the traveler’s responsibility to verify current entry requirements and obtain the necessary travel documentation based on the country of origin, destination, and any additional countries in which a stop is scheduled. Minors of 17 and under traveling alone or with a single parent may be required to have additional documentation on domestic or international flights. No refund will be issued for losses incurred as a result of failure to obtain or provide required travel documentation.

ACCOMMODATIONS
Hotel accommodation is subject to availability at the time of reservation. Some hotels require NONREFUNDABLE and NON-TRANSFERABLE deposits to guarantee a booking. In such cases, we will notify you for the NON-REFUNDABLE prepayment for that portion of the trip. Amenities such as elevators, air conditioning, bedding size, etc., are not guaranteed in all properties. In addition, even if a property has amenities such as air conditioning or elevator, it is not guaranteed that it will be operational or available during your stay. Reimbursement for lack of amenities is solely the responsibility of the hotels, and while we may act as an intermediary, we cannot be held responsible for such reimbursement under any circumstances.

SPECIAL TRAVEL NEEDS (ACCESSIBILITY, DISABILITIES) 
If you have disabilities or special needs that may require non-emergency special services, additional support or accommodation of a disability you should advise us in advance of booking so that we can request assistance or arrange for appropriate services or equipment. In some cases when you are unable to use your own wheelchairs, mobility devices, medical equipment or devices, rental of special equipment or devices may result in additional charges. Airlines may impose charges for additional baggage and may have size restrictions for wheelchairs they can accommodate. If you travel with a service animal or emotional support animal, some suppliers may require advance arrangements and special documentation for the animal’s health and training. Countries outside the United States and Canada have laws and regulations that often apply different standards or accommodation for persons with disabilities or special needs. We will assist travelers with disabilities or special needs however, we are not responsible for the failure of suppliers to meet your needs when the supplier follows laws and regulation of local jurisdictions. Additionally, the laws and regulations of local jurisdictions covering travelers with disabilities or special needs may change in the legal or regulatory realm of the places you visit on your trip. Some destinations may have limited medical facilities or limited availability of prescription medications. You should consult your health provider about your trip. Some travel insurance plans may provide access to emergency medical care, medical evacuation, and replacement of prescription medications. We STRONGLY RECOMMEND THE PURCHASE OF COMPREHENSIVE TRAVEL INSURANCE.

AIR ARRANGEMENTS
Please note that most airlines consider a name change to be a cancellation. Travelers are responsible to confirm airline baggage allowances for all flights. International flights may have different requirements than domestic flights. Excess luggage fees are the responsibility of the traveler. Tickets of any kind are payable in full and are NON-REFUNDABLE at the time of booking.
Airline tickets are completely NONREFUNDABLE and NONEXCHANGEABLE once purchased. We are not responsible for any loss, accident, injury, delay, defect, omission, or irregularity which may occur, such as changes, additional expenses, and cancellations due to weather conditions, schedule changes and other changes beyond our control. You agree to abide by safety guidelines of all airlines and hold us harmless from any liability due to airline restrictions. Airline seat assignments are not complimentary on every airline. Charges for pre-assigned seats in advance of flight time may be subject to additional charges from those carriers. We cannot guarantee seats in specific locations or next to each other. This is strictly based on availability at the time seats are being selected. Airlines are at liberty to change the aircraft and seat assignment at any time. We cannot be held responsible for any changes made by an airline or any additional charges imposed by those airlines f, or any seats after they have been selected and paid in advance.

PASSPORTS, VISAS AND DRIVER'S LICENSES
It is your responsibility to be familiar with the laws and rules governing any visit to any country or region. We may be able to assist you in acquiring the necessary travel documents upon your request. It is not our responsibility to determine if any such documents are required. We will not be held responsible in any way if you fail to have the proper Visas and/or documentation for entry into any country or region. It is your responsibility to determine which documents are needed and to acquire that documentation. If an accident occurs and you seek assistance from us, any and all alternate arrangements will be your financial responsibility. It is your responsibility to ensure your passports are up to date and valid to enter any country. It is not our responsibility to determine the validity of your passport or any other travel document to enter any country or region.

CONTACT

If you have questions about these Terms, please contact us at:

Create Travels, LLC
aisha.prather@fora.travels